EzyFix Privacy Policy Effective: 1 September 2026 This policy explains how EzyFix collects, uses and protects your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). 1. Who is responsible for your information EzyFix is the responsible party under POPIA. The platform is hosted on secure cloud infrastructure provided by our App host, which acts as an operator on our behalf. • Information Officer: EzyFix Administrator • Email: support@ezyfix.co.za • Website: www.ezyfix.co.za 2. What we collect • Account details: name, email address, phone / WhatsApp number, password (stored encrypted). • Tradesman profile: business name, trades, service areas, experience, photos, work photos and references. • Verification documents: ID, work permit, proof of residence and selfie — kept in private storage. • Activity: job requests, messages, reviews, marketplace listings and offers, coupons. • Technical: basic device and log data needed to keep the service secure. 3. Why we use it (lawful basis) • To provide the service you signed up for (contract). • To verify tradesmen and keep users safe (legitimate interest). • To meet legal obligations. • For optional marketing, only with your consent — you can opt out any time. 4. Who can see your information • Tradesman contact number and email are seen only by EzyFix admin. • Names of reference customers are never shown publicly. • ID documents are shared with another user only when you approve their request. • Service providers: the App host (hosting and database), Meta/WhatsApp (verification messages) and email delivery providers, each bound to protect your data. • We never sell your personal information. 5. Cross-border transfer Your data may be stored on secure cloud servers operated by the App host outside South Africa. Transfers happen only where adequate protection exists, as required by section 72 of POPIA. 6. How we protect it Encryption in transit and at rest, strict access rules so users only see what they are allowed to, private document storage, and admin-only access to sensitive records. 7. How long we keep it For as long as your account is active and as needed for legal, dispute or audit purposes. Records of your acceptance of these terms are kept for record purposes. 8. Your rights You may ask to access, correct or delete your information, object to processing, or withdraw consent by emailing support@ezyfix.co.za. You may also complain to the Information Regulator: enquiries@inforegulator.org.za. 9. Children EzyFix is for users aged 18 and older. 10. Cookies We use only essential cookies and storage needed to keep you signed in. 11. Changes If this policy changes, we will ask you to review and accept it again. 12. Contact us EzyFix — Information Officer, support@ezyfix.co.za